Service Ambassador at UBL – Enhancing Customer Experience

We have an exciting opportunity for you to join our team as a Service Ambassador at UBL.  Are you passionate about delivering exceptional customer service and creating positive interactions? Do you want to be the face of a renowned bank, ensuring customers feel valued and supported?

Company Overview: United Bank Limited (UBL) is one of Pakistan’s leading financial institutions, known for its commitment to excellence and customer-centric approach. With a strong presence across the country, UBL is dedicated to providing innovative banking solutions to individuals and businesses alike.

Position: Service Ambassador

Job Summary: As a Service Ambassador, you will play a vital role in ensuring the highest level of customer service at our bank branches. Your primary responsibility will be to create a congenial environment in the branch, facilitating positive interactions between customers and bank staff. You will greet and welcome all walk-in customers, address their queries, provide information about banking services, and guide them through various request processes. Your exemplary communication and interpersonal skills will help you effectively manage customer traffic and ensure that all customers are served within defined service timelines. Moreover, you will have the opportunity to showcase your creative and innovative ideas to enhance service delivery further.

Service Ambassador at UBL Key Responsibilities:

  • Warmly greet and welcome walk-in customers, making them feel valued and respected from the moment they step into the branch.
  • Address customer queries and provide comprehensive information on various banking services and policies, ensuring they are well-informed about their options.
  • Assist customers in filling out deposit slips and other request forms, ensuring accuracy and efficiency in the process.
  • Collect customer request forms and hand them over to the relevant officer for processing, diligently tracking the status and ensuring timely completion.
  • Maintain the waiting area, ensuring it is well-stocked with informative brochures, deposit slips, and other request forms.
  • Engage in friendly interactions with customers in the waiting area, making their experience at the branch pleasant and comfortable.
  • Efficiently manage customer traffic within the branch, directing them to the appropriate counters and ensuring timely service delivery.
  • Handle end-to-end customer complaints following established guidelines, striving for swift resolutions and customer satisfaction.
  • Collaborate with cross-functional units within the bank to ensure seamless service delivery and a positive customer experience.
  • Leverage digital tools and platforms to assist customers with registrations, lead generation, and referrals to branch staff for various banking products and services.
  • Continuously look for opportunities to improve service delivery, seeking innovative solutions to enhance the overall customer experience.
  • Promote a positive image of the bank and maintain professionalism even in stressful situations.
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Service Ambassador Skills and Qualifications:

  • A passion for delivering exceptional customer service and a genuine desire to help customers.
  • Excellent communication and interpersonal skills, with the ability to engage with people from diverse backgrounds.
  • Strong organizational skills, with the ability to handle multiple tasks efficiently.
  • Proficiency in using Microsoft Office Suite or similar software.
  • Ability to handle stressful situations with composure and maintain professionalism at all times.
  • A bachelor’s degree from a recognized university.
  • Fresh graduates are encouraged to apply, as we believe in nurturing talent and providing opportunities for growth.


Why Join UBL:

  • Be a part of one of Pakistan’s leading and most trusted financial institutions.
  • Opportunity to build a rewarding career in the banking industry and make a positive impact on customers’ lives.
  • Access to comprehensive training and development programs to enhance your skills and knowledge.
  • Work in a collaborative and inclusive environment, where teamwork and innovation are encouraged and rewarded.
  • Attractive compensation package with benefits and incentives based on performance.

How to Apply: If you are enthusiastic about creating outstanding customer experiences and believe you have what it takes to be a Service Ambassador at UBL, we welcome you to apply now! Please submit your updated resume and a brief cover letter highlighting your passion for customer service and how you can contribute to our team’s success.

CompanyUnited Bank Limited
Job TitleService Ambassado
LocationAll Cities, Pakistan
Application DeadlineSeptember 3, 2023
Minimum EducationBachelor’s Degree
Career LevelEntry Level
Job TypeFull Time/Permanent Job

Note: Only shortlisted candidates will be contacted for further assessment.


Join our dynamic team and embark on a journey of growth and success with United Bank Limited (UBL). Apply now and be a part of our commitment to excellence in customer service!

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