Regional Quality Manager South Career Opportunity at Soneri Bank

Exciting Career Opportunity at Soneri Bank – Join Our Operations Team!

Soneri Bank is on the lookout for a dynamic individual to join our Operations Department in the role of Regional Quality Manager South. This challenging position, graded as AVP, presents a fantastic opportunity for individuals with 5 to 7 years of relevant experience to contribute to our service quality and process optimization initiatives.

Regional Quality Manager South

Position Details:

  • Department: Operations (Service Quality and Process Optimization)
  • Position Title: Regional Quality Manager South
  • Grade: AVP
  • Qualification: Bachelor’s or Master’s Degree
  • Experience: 5 to 7 Years of relevant experience
  • Application Deadline: 19th December 2023
  • Location: Karachi

Roles and Responsibilities:

  • Assist in the implementation of the Service Quality plan/activities within the respective group.
  • Process and analyze Branch Score Card/Mystery Shopping/Spot Check results.
  • Collect, analyze, and interpret MIS of Service Quality measures undertaken in branches.
  • Introduce new, reiterate, and re-engineer the Service Quality processes and activities as needed.
  • Maintain regular contact with branches to obtain feedback on Service Quality standards, discussing and resolving daily issues.
  • Identify key Service Quality trends and propose plans/actions for continuous improvement, identifying gaps and suggesting alternatives.
  • Conduct regular Service Audits of Service Quality branches for spot checking of Service Quality Indicators/standards.
  • Arrange Service Quality meetings with Regional Teams/branch staff to create and monitor action plans.

How to Apply:

If you meet the qualifications and are ready to take on this exciting role, please send your CV to [email protected] by the application deadline. Kindly mention the position in the subject line.

Location: Karachi

We are an equal opportunity employer. Only shortlisted candidates will be contacted for an interview.

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Don’t miss out on this opportunity to join a leading financial institution and contribute to our commitment to excellence in service quality. Apply now and be a part of the Soneri Bank team.

Regional Quality Manager South within our Operations Department, focusing on Service Quality and Process Optimization. As a vital member of our team, you will play a pivotal role in shaping and enhancing the quality of our services across the region.

Position Overview:

  • Department: Operations (Service Quality and Process Optimization)
  • Position Title: Regional Quality Manager South
  • Grade: AVP
  • Qualification: Bachelor’s or Master’s Degree
  • Experience: 5 to 7 Years of relevant experience
  • Application Deadline: 19th December 2023
  • Location: Karachi

Why Join Soneri Bank:

As a Regional Quality Manager at Soneri Bank, you’ll be at the forefront of driving excellence in service quality and process optimization. This role offers a unique opportunity to contribute to the bank’s mission of delivering unparalleled services to our valued customers. Here’s what you can expect:

Innovative Service Quality Initiatives:

  • Assist in the implementation of cutting-edge Service Quality plans and activities.
  • Work closely with teams to process and analyze Branch Score Cards, Mystery Shopping results, and Spot Checks.
  • Innovate and introduce new, reiterate, and re-engineer Service Quality processes to stay ahead of industry standards.

Continuous Improvement:

  • Collect, analyze, and interpret Management Information System (MIS) data related to Service Quality measures.
  • Identify key Service Quality trends and propose strategic plans for continuous improvement.
  • Conduct regular Service Audits to ensure adherence to established standards and identify areas for enhancement.

Collaborative Environment:

  • Maintain regular communication with branches, obtaining valuable feedback on Service Quality standards.
  • Act as a bridge between regional teams and branch staff, fostering a collaborative environment for ongoing improvement.
  • Organize and lead Service Quality meetings to create, implement, and monitor action plans.
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Application Process:

If you’re ready to take on this exciting challenge, submit your CV to [email protected] by the application deadline. Be sure to mention the position in the subject line.

Location: Karachi

Equal Opportunity Employer: Soneri Bank is committed to diversity and inclusion. We are an equal opportunity employer, and we encourage candidates from all backgrounds to apply. Only shortlisted candidates will be contacted for an interview.

Don’t miss out on the chance to be part of a forward-thinking financial institution. Join Soneri Bank and be instrumental in shaping the future of service quality in banking. Your journey towards professional excellence starts here! Apply now

Quality Manager South

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