Join Our Team as a Phone Banking Officer at Khushhali Microfinance Bank

Join Our Team as a Phone Banking Officer. Are you ready to embark on a rewarding career in the banking sector? Khushhali Microfinance Bank is currently looking for dynamic individuals to join us as Phone Banking Officers in Islamabad.

Position: Phone Banking Officer


  • Academic Qualification: Minimum graduation from an HEC recognized university.
  • Required Experience: 0-1 year of contact center experience, preferably in the banking sector.

Main Responsibilities:

  • Ensure the highest levels of customer service are provided to KMBL customers.
  • Identify customer needs, probe all issues thoroughly, and provide appropriate solutions.
  • Route customer suggestions, concerns, and complaints through proper channels for necessary action.
  • Display the highest level of courtesy and empathy towards internal and external customers.
  • Understand and strive to meet and exceed call center KPIs with regards to quality.
  • Keep customers updated on all the latest products, services, terms, and conditions.
  • Meet all personal/team qualitative and quantitative targets and indicators.

Core Competencies:

  • Fresh graduates with excellent communication skills are encouraged to apply, though prior relevant experience would be a plus.

Application Deadline: November 20, 2023

Location: Gulberg Greens, Islamabad

If you are passionate about delivering exceptional customer service and meeting challenges head-on, we invite you to be a part of Khushhali Microfinance Bank. Join us in shaping the future of banking!

Apply now and be a key player in providing financial solutions to our valued customers. We look forward to welcoming you to our team.

At Khushhali Microfinance Bank, we believe in nurturing talent and providing a platform for individuals to thrive in their careers. Joining us as a Phone Banking Officer offers a multitude of benefits and opportunities that set us apart as an employer of choice.

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1. Commitment to Excellence: We are committed to delivering the highest levels of customer service. As a Phone Banking Officer, you will play a crucial role in ensuring that our customers receive exceptional service, contributing to the overall success and reputation of Khushhali Microfinance Bank.

2. Professional Development: We recognize the importance of continuous learning and development. Joining our team opens doors to various training programs and opportunities for professional growth. Whether you’re a fresh graduate or bring prior experience, we provide avenues for you to enhance your skills and knowledge.

3. Inclusive Work Environment: Khushhali Microfinance Bank values diversity and inclusion. We foster a workplace where individuals from different backgrounds and experiences come together to create a vibrant and collaborative environment. Your unique perspective is not just welcomed but celebrated.

4. Competitive Compensation: We understand the significance of your contribution, and we ensure that your efforts are duly recognized and rewarded. Our competitive compensation packages reflect our commitment to attracting and retaining top talent in the industry.

5. Impactful Work: Joining Khushhali Microfinance Bank means being part of an organization that is dedicated to making a positive impact on the community. As a Phone Banking Officer, you will have the opportunity to contribute to the financial well-being of our customers and play a role in driving financial inclusion.

6. Dynamic Team: Our team is comprised of dynamic and passionate individuals who are driven by a shared vision of success. Collaborate with like-minded professionals, share ideas, and be a part of a team that encourages innovation and creativity.

7. Advancement Opportunities: We believe in recognizing and promoting talent from within. As a Phone Banking Officer, you will have the chance to advance your career within the organization, taking on new challenges and responsibilities as you grow professionally.

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Join Khushhali Microfinance Bank and be a part of a dynamic and forward-thinking organization. If you are ready to embark on a rewarding journey and contribute to the success of a leading microfinance institution, apply now and make a difference in the world of banking.

Join Our Team as a Phone Banking Officer at Khushhali Microfinance Bank

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