Join the leading Islamic bank – Meezan Bank, as we seek to expand our team at the Head Office in Karachi. We are currently hiring for the position of Analyst Customer Insight in the Service Quality Department (Customer Support Group).



  • Fresh to one year of relevant experience


  • Minimum Bachelor’s or Master’s from a HEC recognized Institute/University
  • Qualification in Islamic Finance will be preferred

Job Responsibilities:

  1. Evaluate customer satisfaction regarding complaint resolution based on feedback.
  2. Achieve monthly call targets in the most effective and efficient manner.
  3. Ensure calls are made according to the script and call handling procedures.
  4. Submit daily/weekly/monthly Management Information System (MIS) reports to the line manager.
  5. Interpret data, formulate reports, and provide insightful recommendations.
  6. Conduct analysis of data obtained through surveys, mystery shopping, and other research tools.

Embark on a rewarding career in Islamic finance with Meezan Bank. Apply now to be a part of our dedicated team committed to providing exceptional customer support and service quality.

Why Join Meezan Bank as an Analyst Customer Insight?

1. Commitment to Islamic Finance: Meezan Bank stands as the premier Islamic bank, committed to ethical and Sharia-compliant financial practices. By joining us, you become a part of an institution dedicated to fostering a banking environment rooted in Islamic principles.

2. Professional Growth Opportunities: As an Analyst Customer Insight, you will have the chance to develop and refine your skills in data analysis, report formulation, and making informed recommendations. Meezan Bank is committed to providing a dynamic and challenging work environment that encourages continuous learning and professional growth.

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3. Impactful Customer Engagement: Your role will directly contribute to enhancing customer satisfaction by evaluating complaint resolution procedures and ensuring efficient call handling. Meezan Bank values customer-centricity, and your contributions will play a vital role in shaping a positive customer experience.

4. Work with a Dynamic Team: Join a team that values collaboration, innovation, and excellence. Meezan Bank fosters a culture of teamwork and inclusivity, providing you with the opportunity to work alongside talented professionals who share a common vision of delivering exceptional service.

5. Exposure to Islamic Finance Practices: For those with a qualification in Islamic Finance, this is an excellent opportunity to apply your knowledge in a practical setting. Meezan Bank’s focus on Islamic finance principles ensures that you work in an environment aligned with your educational background.

6. Contribute to Service Quality: As a part of the Service Quality Department, you will play a crucial role in maintaining and enhancing service standards. Your insights and recommendations will contribute to the continuous improvement of service quality, making a positive impact on both customers and the organization.

7. Embrace Innovation in Banking: Meezan Bank embraces innovation, including digital solutions and modern banking practices. Joining us means being a part of a forward-thinking institution that adapts to the evolving landscape of banking and finance.

8. Competitive Compensation and Benefits: Meezan Bank offers a competitive compensation package along with a range of benefits, ensuring that your efforts are duly rewarded, and your well-being is prioritized.

Embark on a fulfilling career journey with Meezan Bank, where your skills, dedication, and commitment to excellence are valued and appreciated. Apply now to be a part of a team that is shaping the future of Islamic banking.

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