Join HBL as a Prestige Teller – Your Gateway to Banking Excellence

Are you ready to take your career to the next level in the world of banking? Habib Bank Limited (HBL) is actively seeking Prestige Tellers to join its dynamic team in the Branch Operations and Account Services function. This exciting opportunity is available in various prominent cities across Pakistan, including Karachi, Islamabad, Lahore, Multan, Gujrat, Gujranwala, and Sahiwal. In this detailed blog post, we will delve into the role of a Prestige Teller, highlighting responsibilities, qualifications, and the application process.

Unveiling the Prestige Teller Role: Let’s explore the intricacies of the Prestige Teller role at HBL, which plays a pivotal role in ensuring exceptional service standards to Priority Customers.

Prestige Teller Key Responsibilities:

1. Accurate Transaction Execution:

  • Your primary responsibility is to efficiently execute all customer/branch-based financial and non-financial transactions in strict accordance with bank policies and procedures.

2. SOP Adherence:

  • Implement all processes in accordance with the Priority segment’s Standard Operating Procedures (SOPs) and agreed Key Performance Indicators (KPIs) to maintain branch performance and policy compliance.

3. Cash Management:

  • Safeguard the cash vault, stationery, and ATM while processing transactions to ensure security and minimize the bank’s exposure to undue risks.

4. Reporting Excellence:

  • Maintain all cash-related Management Information System (MIS) and Cash Transactions Reporting in a timely manner as per defined policies, facilitating reporting to regulatory bodies, such as the State Bank of Pakistan (SBP), and senior management.

Where You Can Make an Impact: This exceptional opportunity is available in key cities, including Karachi, Islamabad, Lahore, Multan, Gujrat, Gujranwala, and Sahiwal.

Qualifications: To be eligible for this role, candidates should meet the following criteria:

  • Education: Hold a Bachelor’s or Master’s Degree in a relevant field(s).
  • Experience: Ideally, possess 0 to 3 years of relevant experience, making it an excellent entry point for fresh graduates.
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Customer Services

  • Error free execution of all customer/branch based financial (cash receipt and payments) and all other non-financial transactions as per delegated authority and SOPs, to ensure accurate processing and optimum level of customer satisfaction.
  • Maintain customer confidence and protect bank operations by keeping information confidential.
  • Adherence of key soft skills: thank clients, maintain eye contact, invite them back etc.
  • Meeting TATs (Turn Around Time) for transaction processing

Control and Compliance

  • Implement all processes as per priority segment’s Standard Operating Procedures and agreed KPIs in order to ensure adherence to the policies and maintain branch performance.
  • Check and monitor the assigned branch operational reports to mitigate operational risk and help with the branch in attaining satisfactory audit rating

Branch Security

  • Safeguard the cash vault, stationery and ATM, while processing transactions, in order to maintain security and reduce the bank’s exposure to undue risk.
  • Report suspicious transactions to the Branch Operations Manager or Floor Manager as and when required, to ensure further escalation to compliance in a timely manner.
  • Ensure all charges are recovered as per Schedule of Bank Charges (SOBC) from customers to avoid any financial loss.

Reporting

  • Maintain all cash related MIS / Cash Transactions Reporting on a timely basis as per defined policies, for facilitating reporting to the regulatory bodies (SBP) and senior management

Operational Execution

  • Maintain cash in hand and Vault in accordance with State bank’s clean note policy and assigned cash-in-safe limits, to avoid regulatory penalties / payment of excess premium and to attain satisfactory audit ratings
  • Ensure cash balancing are reconciled with cash on hand GL in all currencies to mitigate cash differences.
  • Ensuring transactions are complete and recorded with proper verification of documents and supporting documents from supervisor/customer.
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Location: Pan Pakistan

QUALIFICATIONS

Minimum qualifications:

  • Graduation in any discipline.

Minimum experience: 

  • Preferred experience of 2-3 years (Fresh Graduates can apply)
  • Job Specific Skills:
  • Effective interpersonal and customer services skills; ability to build and maintain a loyal customer base and ensure continued customer satisfaction
  • Attention to detail and proficient with numbers
  • Excellent observation and time management skills
  • Ability to handle pressure professionally, honestly and integrity to fulfil the role.
Join HBL as a Prestige Teller - Your Gateway to Banking Excellence

How to Begin Your Journey: If you’re a graduate from an HEC recognized institution and ready to embark on this exciting banking career, visit here to submit your application. The application deadline is September 14, 2023.

Diversity and Inclusion: HBL is proud to be an equal opportunity employer that values diversity. We are committed to fostering an inclusive and welcoming workplace for all.

In Conclusion: Are you ready to kickstart your career as a Prestige Teller at HBL? If you’re passionate about banking, committed to excellence, and eager to contribute to our legacy, this opportunity is tailor-made for you. Join our team and be part of a bank that shapes the future of financial services in Pakistan. Your journey begins here!

Don’t miss this chance – apply today and open the door to a promising career with HBL!

Join HBL as a Prestige Teller - Your Gateway to Banking Excellence

 

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