Job Opportunity at UBL – District Operations Manager 2023

UBL are seeking multiple District Operations Managers to join our team in Karachi. This permanent role comes with the responsibility of overseeing the operational aspects of multiple branches within a designated district. If you’re ready to make a significant impact and lead a team towards success, read on! Are you a seasoned banking professional banker with a passion for operational excellence and a drive to enhance customer experiences? If so, UBL have an exciting opportunity for you!

About Us: At UBL, we believe in fostering innovation, promoting digital transformation, and providing exceptional banking services to our valued customers. As one of the leading financial institutions in the region, we are dedicated to maintaining the highest standards of service delivery, compliance, and customer satisfaction.

Position Overview: As a District Operations Manager, you will be a key player in our mission to elevate service standards, optimize operations, and drive customer engagement. Your role will encompass a wide range of responsibilities, all aimed at ensuring seamless branch operations, regulatory compliance, and the achievement of key performance indicators.

UBL Job Key Responsibilities:

  • Digital Banking Advocacy: Lead the charge in promoting the adoption of digital banking channels among customers. Empower branch staff to educate customers about the benefits of Internet Banking, Mobile Banking, ATM Services, and other UBL omni channel options.
  • Audit Excellence: Champion efforts to improve audit ratings across branches. Your commitment to operational processes and compliance will help us maintain the highest standards.
  • ATM Operations Leadership: Ensure round-the-clock functionality of ATMs within the district. Your vigilance will contribute to uninterrupted service availability for our valued customers.
  • Elevated Ambiance: Create a positive customer experience by ensuring branch cleanliness and ambiance. A pleasant environment goes a long way in enhancing customer satisfaction.
  • Cash Management Mastery: Manage cash operations with precision to minimize cash holdings and avoid penalties. Your expertise will contribute to efficient cash flow management across various locations.
  • Dashboard Dynamics: Implement a robust daily monitoring system at the district level. Collaborate with branches to rectify outstanding exceptions and alerts, maintaining a high scorecard weight-age.
  • Revenue Safeguarding: Uphold the bank’s Schedule of Charges with utmost diligence. Your attention to detail will prevent any loss or leakage of income.
  • SOP Adherence: Ensure all branches follow the bank’s Standard Operating Procedures (SOPs), maintaining consistency and compliance across the district.
  • Talent Management: Inspire and hold direct reports accountable for nurturing customer relationships and growing business volume. Deploy skilled staff based on capacity planning, bridge skill gaps, and facilitate essential training.
  • Innovative Service Delivery: Collaborate with the District Sales Manager to stay ahead of evolving service needs. Drive proactive adjustments in branch service delivery and promote alternate service channels.
  • Productivity Focus: Optimize staffing levels to exceed service benchmarks and enhance productivity. Manage the district budget linked to service delivery, ensuring efficient resource allocation.
  • Regulatory Compliance: Demonstrate unwavering commitment to adhering to the bank’s and State Bank of Pakistan’s regulations, upholding the highest ethical standards.
  • Security Prowess: Implement robust security policies and measures, contributing to a safe and secure banking environment for customers and staff.
  • Performance Excellence: Conduct fair and timely performance evaluations for operations staff. Participate in recruitment processes and provide valuable insights for employee appraisals.
  • Branch Enhancement: Conduct surprise checks, branch visits, and ensure comprehensive verification of checklists. Your attention to detail will contribute to the smooth functioning of branches.
  • Leadership Impact: Lead and supervise a dedicated team of customer service staff, inspiring excellence and fostering a culture of growth.
  • Sharia Compliance: Drive the effective implementation of Sharia compliance across branches. Embrace Sharia training’s and adhere to dress code policies in alignment with Sharia guidelines.
  • Scorecard Triumph: Motivate branches to achieve outstanding results on the scorecard and key performance indicators.
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Qualifications required by UBL:

  • Bachelor’s degree in a relevant field.
  • 5-7 years of experience in banking operations, with proven expertise in branch management.
  • Strong knowledge of digital banking trends, operational processes, and regulatory compliance.
  • Exceptional leadership skills with a track record of driving teams towards success.
  • Excellent communication and interpersonal abilities.

What We Offer:

  • An opportunity to lead and make a significant impact in a dynamic banking environment.
  • Competitive compensation package and benefits.
  • A supportive and collaborative work culture that values innovation and growth.
  • Ongoing learning and development opportunities to enhance your skills.
  • The chance to contribute to the success of a leading financial institution.


Apply Now: If you’re ready to take on a rewarding challenge and shape the future of banking services in Karachi, we invite you to apply by September 29, 2023. Join us on this exciting journey of operational excellence and customer satisfaction.

Job Type: Permanent

Job Location: Karachi

Education: Bachelor’s degree or higher

Experience: 5-7 years


At UBL, we’re committed to diversity and equal opportunity. We encourage all qualified candidates to apply and thrive in our inclusive workplace.

Join us today and be part of a team that’s transforming the banking experience for our customers across Karachi.

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