Are you a dynamic and experienced professional seeking a managerial role in a dynamic work environment? Soneri Bank is excited to announce a job opening for the position of Manager Contact Centre at our Karachi location. If you have a passion for providing exceptional customer service, managing teams, and driving performance, this opportunity might be the perfect fit for you!
At Soneri Bank, we take pride in being an equal opportunity employer, fostering diversity and inclusive in our workforce. We value innovation, excellence, and dedication, and we’re looking for a skilled individual to join our team and contribute to our continued success.
- Lead day-to-day operations of inbound and outbound voice and non-voice services.
- Strive for excellence by meeting or exceeding all Key Performance Indicators (KPIs).
- Develop and execute strategies to enhance the customer care platform and stay ahead of industry trends.
- Ensure efficient forecasting and capacity planning for maintaining service levels.
- Mentor and guide team members to achieve and maintain high levels of performance.
- Drive achievement of targets, including attrition rate and adherence to service standards.
- Oversee performance evaluations and provide valuable training to team members.
- Maintain compliance with regulatory requirements and company policies.
- Innovate and introduce new initiatives for the inbound and outbound units.
- Generate insightful dashboard reports with data analysis and projections.
Soneri Bank Position Details
Department: Contact Centre
Position: Manager Contact Centre
Qualification: 4 Years Bachelor’s degree or Minimum 16 years Bachelors or Master’s degree from HEC recognized institution. CGPA 3.0 or above
Minimum Experience: 4 years
Job Type: Full Time/Permanent
Gender: No Preference
Total Positions: 1 Post
Industry: Banking/Financial Services
Application Deadline: August 25, 2023
Kindly write position in Subject line
If you meet the qualifications and have the required experience, send your application to “[email protected]” and kindly mention Position” in the subject line.
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We look forward to welcoming a dedicated and skilled professional to our team. Please note that only short-listed candidates will be contacted for interviews.