Job Opportunity at Soneri Bank –  Manager Contact Centre 2023

Soneri Bank

Are you a dynamic and experienced professional seeking a managerial role in a dynamic work environment? Soneri Bank is excited to announce a job opening for the position of Manager Contact Centre at our Karachi location. If you have a passion for providing exceptional customer service, managing teams, and driving performance, this opportunity might be the perfect fit for you!

About Us:

At Soneri Bank, we take pride in being an equal opportunity employer, fostering diversity and inclusive in our workforce. We value innovation, excellence, and dedication, and we’re looking for a skilled individual to join our team and contribute to our continued success.

Key Responsibilities:

  • Lead day-to-day operations of inbound and outbound voice and non-voice services.
  • Strive for excellence by meeting or exceeding all Key Performance Indicators (KPIs).
  • Develop and execute strategies to enhance the customer care platform and stay ahead of industry trends.
  • Ensure efficient forecasting and capacity planning for maintaining service levels.
  • Mentor and guide team members to achieve and maintain high levels of performance.
  • Drive achievement of targets, including attrition rate and adherence to service standards.
  • Oversee performance evaluations and provide valuable training to team members.
  • Maintain compliance with regulatory requirements and company policies.
  • Innovate and introduce new initiatives for the inbound and outbound units.
  • Generate insightful dashboard reports with data analysis and projections.

Soneri Bank Position Details

Department: Contact Centre

Position: Manager Contact Centre

Qualification: 4 Years Bachelor’s degree or Minimum 16 years Bachelors or Master’s degree from HEC recognized institution. CGPA 3.0 or above

Minimum Experience: 4 years

Job Type: Full Time/Permanent

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Gender: No Preference

Total Positions: 1 Post

Location: Karachi

Industry: Banking/Financial Services

Application Deadline: August 25, 2023

Kindly write position in Subject line

Application Process:

If you meet the qualifications and have the required experience, send your application to “[email protected]” and kindly mention Position” in the subject line.

Soneri Bank

If you want to see other Jobs at Soner Bank Limited

We look forward to welcoming a dedicated and skilled professional to our team. Please note that only short-listed candidates will be contacted for interviews.


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